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The
Competent Coach
The
Competent Manager
The
Competent Supervisor
Making
Training Fun
Training
Skills for Managers and Team Leaders
Service
is a Habit
The
Magic of Attitudes
Speak
Effectively: To One or One Thousand
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Building employee commitment
plays a significant role in achieving higher performance and organizational
effectiveness. Key to developing this commitment is the skills
of effective coaching and mentoring. Superior Coaching and Mentoring
skills is one leadership trait that managers and supervisors could
use to establish the propensity for better teamwork. This workshop
looks at the challenges leaders of the 21st century face in managing
a productive team and relating to his or her co-workers. Ultimately,
this workshops is designed to bring out the best in you to become
a successful leader - one who achieves organisational goals within
a framework of strong positive team leadership.
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A manager’s job is complex, sometimes
daunting; often challenging. It comprises of many functions,
all of which must be performed well for the manager to be effective.
Yet, rarely, if ever, since human civilization has the role
of the manager remained constant. Many of today’s challenges
are unlike those of yesterday. The focus of this workshop is
on these challenges and how we can adapt to maintain effective
managerial performance. Key to the role of the manager is each
of the major managerial functions of planning, organizing, leading
and controlling. As a subset of these, the workshop will also
explore other important managerial skills and processes such
as effective communication skills, managerial decision making
and challenges in the 21st century.
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Effective supervision depends on developing
the essential cornerstones of trust, competence, shared-values
and respect. To some, these are often mundane and surprisingly
simple to achieve. To others, trusting others more whole-heartedly
is a challenge.
The role of a supervisor is a very varied
one. Often sandwiched between a boss (or two) at the top, and
a group of subordinates below, the supervisor plays a vital
role in helping an organisation achieve its objectives. Within
this context, a supervisor is a leader. Good leadership is active
and dynamic, helping the team move forward; but at the same
time, maintain a fine balance between effectiveness and efficiency.
This workshop aims to provide a comprehensive
guide on becoming A Competent Supervisor. While the use of theories
and guidelines are essential in such a workshop, emphasis is
also given to case studies and group discussions.
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Playing games reinforces learning. While
some may dismiss this statement as frivolous, many trainers
and participants alike have found that games are one of the
most powerful and successful ways to reinforce learning, be
it for adults or children.
“The idea of embedding academic learning
in an entertaining format is centuries old, because it works,”
says Eric Jensen in his book The Learning Brain. “Creative
presentations afford the opportunity for students to reach social,
artistic and emotional goals. But more important is the fact
that in these contexts, learning becomes more enjoyable. Learners
exercise choice and creativity, and there is minimum negative
pressure.”
Making Training Fun is a hands-on workshop
that guides you through a series of games that can be used in
your corporate training. From simple easy-to-implement ice breakers,
to elaborate creativity-empowered exercises that guide participants
to their learning points, Making Training Fun is a priceless
trainers’ tool box that help increase learning retention
and improve the overall attitude about training. In short, attendance
goes up, and people talk about your training long after it’s
over.
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“Give a man a fish, and you feed him
for a day. Teach him to fish, and you feed him a lifetime.”
A new-world manager’s role goes beyond supervision and
management of subordinates. As we move into a ‘learning
environment’, a manager plays an increasing role in teaching
and sharing his knowledge and skills to co-workers. Training
skills thus become an important asset. The understanding of
adult learning and personality traits becomes an important tool
in developing your staff and maximizing their potentials. Application
of different training methodologies for different staff and
different types of learning activities help to enhance learning.
Ultimately, a manager skilled in training and developing his
staff maintains a more productive workforce.
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There are two major components in a business
transaction. One is the customer; the other is the product.
If you take care of the customer, they will come back. If you
take care of the product, it does not
come back. Product quality is often manageable. It can be controlled
by using a certain desirable quality of raw material; the manufacturing
process; and technological superiority.
Service quality is much more than that. It involves the mystery
of human attitudes – both that of the customer, and the
service provider. It is a combination of tangible and intangible
expectations. Service quality, whether it is for a customer
buying a $5,000 holiday trip for his family or a customer buying
a $4.50 black-current cake, must be consistent – for the
man who just bought the $4.50 cake could have just returned
from a $5,000 holiday!
Service is a Habit is a high energy,
interactive workshop designed to provide participants opportunities
for self-discovering benefits and expectations of excellent
service. Participants will learn skills and knowledge that will
help them achieve peak performance in customer service. And
these performance must come from a mindset oriented towards
drive, passion and commitment. In short, Service is a Habit.
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The greatest resource we have today is the human resource.
We do not need different people. We do need to help these people
that we already have to be more effective. This is the challenge
that faces us today. And this is the challenge that THE MAGIC
OF ATTITUDES is structured to meet.
Harvard psychologist, Prof. William James, said that the average
man uses only about 10% of his talent potentials. Can we then
tap into the 90% that is hidden within each of us? However,
just as
You cannot read a book,
thread a needle,
or admire a painting in a dark room;
You cannot achieve, grow and succeed
with a mind darken with limitations,
fears and other negative thoughts.
THE MAGIC OF ATTITUDES is a way of turning on a light in the
dark room. This workshop helps you discover how best you can
have a positive mind; a positive outlook. A positive thinking
to welcome each day with interest and zest, a new experience.
It guides you in analysing your strengths and weaknesses and
how to make the best of them, develop self-confidence and gain
control and mastery over your thoughts. It is like becoming
a new person.
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The ability to speak well infront of an audience has always
been a challenge to many. Yet, undeniably, this ability is a crucial
competency in becoming a highly effective person.
Speaking Effectively: To One or One Thousand helps you captivate,
conquer and convince your audience. Learn the basic do’s
and don’t’s on the use of microphones; familiarize
yourself with body language that “speaks louder than words”;
and use vocal variety for maximum impact.
Speaking Effectively: To One or One Thousand is a quick-fix programme
designed to prime you for peak performance in your public speaking
skills.
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Customised
Programme?
We do not claim to be a Jack of All Trades. However, if you have
any other needs that are not listed here, please discuss it with
us. If your request is not within our specialisation, we may have
associates that we have worked with and are comfortable recommending
them to you. Please contact us for further discussion.
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Our
contact: Mr
Kelvin Ong
Tel: 9-CALL KVO (9 225 5586)
HP: 9 6868 268
Email: kelvin @ kvo.com.sg
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