A manager’s job is complex, sometimes daunting; often challenging. It comprises of many functions, all of which must be performed well for the manager to be effective. Yet, rarely, if ever, since human civilization has the role of the manager remained constant. Many of today’s challenges are unlike those of yesterday. The focus of this workshop is on these challenges and how we can adapt to maintain effective managerial performance. Key to the role of the manager is each of the major managerial functions of planning, organizing, leading and controlling. As a subset of these, the workshop will also explore other important managerial skills and processes such as effective communication skills, managerial decision making and challenges in the 21st century.
  

Effective supervision depends on developing the essential cornerstones of trust, competence, shared-values and respect. To some, these are often mundane and surprisingly simple to achieve. To others, trusting others more whole-heartedly is a challenge.

The role of a supervisor is a very varied one. Often sandwiched between a boss (or two) at the top, and a group of subordinates below, the supervisor plays a vital role in helping an organisation achieve its objectives. Within this context, a supervisor is a leader. Good leadership is active and dynamic, helping the team move forward; but at the same time, maintain a fine balance between effectiveness and efficiency.

This workshop aims to provide a comprehensive guide on becoming A Competent Supervisor. While the use of theories and guidelines are essential in such a workshop, emphasis is also given to case studies and group discussions.
  

Playing games reinforces learning. While some may dismiss this statement as frivolous, many trainers and participants alike have found that games are one of the most powerful and successful ways to reinforce learning, be it for adults or children.

“The idea of embedding academic learning in an entertaining format is centuries old, because it works,” says Eric Jensen in his book The Learning Brain. “Creative presentations afford the opportunity for students to reach social, artistic and emotional goals. But more important is the fact that in these contexts, learning becomes more enjoyable. Learners exercise choice and creativity, and there is minimum negative pressure.”

Making Training Fun is a hands-on workshop that guides you through a series of games that can be used in your corporate training. From simple easy-to-implement ice breakers, to elaborate creativity-empowered exercises that guide participants to their learning points, Making Training Fun is a priceless trainers’ tool box that help increase learning retention and improve the overall attitude about training. In short, attendance goes up, and people talk about your training long after it’s over.
  

There are two major components in a business transaction. One is the customer; the other is the product. If you take care of the customer, they will come back. If you take care of the product, it does not come back. Product quality is often manageable. It can be controlled by using a certain desirable quality of raw material; the manufacturing process; and technological superiority.

Service quality is much more than that. It involves the mystery of human attitudes – both that of the customer, and the service provider. It is a combination of tangible and intangible expectations. Service quality, whether it is for a customer buying a $5,000 holiday trip for his family or a customer buying a $4.50 black-current cake, must be consistent – for the man who just bought the $4.50 cake could have just returned from a $5,000 holiday!

Service is a Habit is a high energy, interactive workshop designed to provide participants opportunities for self-discovering benefits and expectations of excellent service. Participants will learn skills and knowledge that will help them achieve peak performance in customer service. And these performance must come from a mindset oriented towards drive, passion and commitment. In short, Service is a Habit.